12 min read
OverviewThe Workflow Masterclass
What 4 industries taught us about building business operations systems. Patterns, anti-patterns, and the anatomy of a workflow.
ReadBrisbane · working with Australian businesses
We design the workflows your business runs on.
Custom case management and work management systems, built around how your team actually works.
How we do it
Your workflow first. Software second.
Most systems fail because they make a business work the way the software wants. We start from how your business works, then strengthen it.
01
Map
We sit with the people doing the work and draw how a case or job really moves today — every handoff, re-key and spreadsheet.
02
Design
We redesign the workflow: who does what, which rules stay fixed, where AI can take the reading and drafting, where a person decides.
03
Build
We build the system around that workflow — connected to the tools you already use. Fixed price for the first working version.
04
Run
It goes live with your team, every step recorded. Then we strengthen it as your business changes.
Built business workflow products
Three live workflows, each one shipped and running. Open any one to see exactly how it runs — the roles, the stages, and the audit trail.
lex-aml
AML/CTF Compliance Workflow
The compliance workflow a Tranche 2 reporting entity uses to set up, build, approve and operate its AML/CTF program.
FieldTag
Residential Build · Site Management
The site-management workflow a residential builder runs from one QR sticker per room — credentialed managers author once; everyone else scans to read their slice.
Migration Register
Immigration Case Workflow · Migration Agents & Lawyers
The case workflow a migration agency runs to take an Australian visa case from first contact all the way to a lodged, decided application.
BY INDUSTRY
The workflow your team already runs, strengthened.
Each one starts from the role Australian businesses hire for. AI agents take the reading, drafting and checking — your people make the decisions.
AI agent a person decides
See how workflow automation worksAgentic AI · Architectural principles
Agentic AI – Architectural Principles
- Principle 1
Agentic AI is not workflow automation.
We use AI to reduce the user’s manual thinking, analysis and decision-making work — not to replace normal system automation.
- Principle 2
Keep deterministic rules deterministic.
Validations, APIs, workflows and system rules should stay controlled in software; the LLM should work on top of them, not bypass them.
- Principle 3
Human + AI should work together.
Offload the complex user work to the LLM where it helps, but keep a balanced flow where the user remains in control of important decisions.
Use case · Lex-AML morning brief
The person asks. The application packages. The model orders. The application checks. The person acts.
Six scenes, one morning. Click through to see where the thinking moves, where the rules stay, and who decides. The first agent we ship is read-only; nothing widens until that has earned trust.
7:00 — the whole day is in her head
A compliance officer sits down. Reviews due, cases waiting, customers who have gone quiet, deadlines. Today she would open six screens to work out what matters first.
MeansThis is the cognitive load: not clicking, but holding the state of every case in her head.
Start here
Tell us how one case or job moves through your business today.
Thirty minutes, no slides. We'll sketch your workflow back to you and tell you honestly whether software would strengthen it.
Book a 30-minute call- Australian company
- GetPost Labs Pty Ltd
- Office
- 8 Clunies Ross Ct, Brisbane Technology Park QLD
- First build
- Fixed price, agreed before we start
- Who you talk to
- The people who design and build it
INSIGHTS · KNOWLEDGE BASE
Browse every article
18 min read
Process ModelingBPMN 2.0: The Complete Guide
Master Business Process Model and Notation. Core elements, interactive diagrams, common mistakes, and how BPMN translates to code.
Read20 min read
Technical ImplementationFrom BPMN to Code
How to transform BPMN diagrams into production code. State machines, workflow engines, and real implementation examples.
Read15 min read
Decision ModelingDMN: Decision Model and Notation
Decision tables, business rules, FEEL expressions. Separate decision logic from process flow.
Read14 min read
Case ManagementCMMN: Case Management
When BPMN is too rigid. For legal cases, investigations, healthcare, and knowledge work.
Read16 min read
Enterprise ArchitectureArchiMate: Enterprise Architecture
Connect business strategy to technology. Layers, viewpoints, and EA modeling.
Read